Terms & Conditions 

RETAIL TERMS & CONDITIONS OF SALE

  1. DEFINITIONS: In these Terms and Conditions of Sale:

Pamper Paws” means Pamper Paws ABN 4468 876 0492

Customer” means any persons, individual or acting on behalf of a company, partnership, trust, sole trader, legal entity or government body, who accept goods from Pamper Paws;

Goods” means any goods and services supplied by Pamper Paws to the Customer;
Order” has the meaning provided in clause 2 of these Terms and Conditions;
Payment Date” has the meaning provided in clause 9 of these Terms and Conditions;
“Terms and Conditions” means these terms and conditions of sale as may be amended from time to time in accordance with clause 11.

  1. ORDERS: The Customer may seek to order goods from Pamper Paws from time to time by providing a purchase order to Pamper Paws in a form and containing such information as Pamper Paws may require (Order). Pamper Paws reserves the right to accept or reject any Order submitted by the Customer at its absolute discretion. No binding contract between the Customer and Pamper Paws will come into existence until Pamper Paws accepts the Order.
  2. PARTIAL SUPPLY: If Pamper Paws is unable to supply the Customer’s total Order, however is able to deliver part of the Order, these Terms and Conditions will apply to all goods supplied.
  3. BACK ORDERS: Pamper Paws will advise the Customer if an Order for goods is accepted by Pamper Paws but cannot be supplied at that time. Back Orders of goods will be supplied to the Customer at the price and on the Terms and Conditions applying at the time the original Order is accepted by Pamper Paws. Back Orders will be delivered freight free.
  4. DELIVERY AND DELIVERY CHARGES: Any time or date named and accepted by Pamper Paws for delivery, dispatch, shipment or arrival of the goods is an estimate only and does not constitute a condition of the Contract. All delivery charges, including but not limited to express transport, air freight or other special delivery including ancillary charges or fees attached to priority delivery services will be for the account of the Customer, with the exception of back orders, and payable on the Payment Date or as otherwise notified by Pamper Paws to the Customer in writing.
  5. ACCEPTANCE: The Customer must inspect the goods immediately upon delivery and must, immediately give written notice to Pamper Paws of any matter or thing by reason of which the Customer alleges that the goods are not in accordance with the Contract. If the Customer fails to give such notice then the goods will be deemed to have been accepted by the Customer.
  6. RETURNS AND REFUNDS: Returns may only be made if approved by Pamper Paws in writing prior to return. Authorised returns must be freight prepaid by the Customer. Pamper Paws will credit returned goods only if they are, in Pamper Paw’s opinion acting reasonably, in a saleable condition upon return. Pamper Paws reserves the right to charge a handling charge equivalent to 10% of the price of goods returned payable on the Payment Date or as otherwise notified by Pamper Paws to the Customer in writing. Acceptance of the returned goods by Pamper Paws shall not constitute any acceptance of any claim.
  7. RISK AND INSURANCE: Goods supplied by Pamper Paws to the Customer will be at the Customer’s risk immediately on receipt by the Customer or its agent (whichever is the sooner) unless otherwise agreed in writing by Pamper Paws. The Customer indemnifies Pamper Paws for any refusal of delivery or for any damage incurred to the goods during the course of delivery or collection. The Customer should insure the goods for their full insurable value from the Possession Date at their own cost against such risks as are appropriate.
  8. PAYMENT TERMS: Payment for the goods sold by Pamper Paws to the Customer must be paid in full at time of order, before Pamper Paws will accept the order (Payment Date). Pamper Paws will provide a full refund should an order be refused. The Customer must ensure that all invoices are paid to Pamper Paws in full without demand, deduction, abatement, counter-claim or set-off. Where a Customer makes a payment from a source outside Australia, the Customer is responsible for (without limitation) all bank and government charges, taxes, fees, withholdings and currency exchange transaction and other costs and must ensure that the full amount of the invoice is received by Pamper Paws.
  9. USE OF THE GOODS:

The Customer must not use the goods other than for their intended use and in accordance with the manufacturer’s instructions and without limiting any other provision of the Contract, Pamper Paws shall not be liable for any damage, loss or claim suffered by the Customer as a result of the Customer failing to comply with this clause. You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the service, violate any laws in your jurisdiction.

  1. VARIATION OF TERMS: Pamper Paws reserves the right to vary all or any of these terms as required.

Shipping

DISPATCH TIMES: Orders aim to be dispatched 3-5 working days from date order is accepted by Pamper Paws. Pamper Paws will communicate via email any and all delays with the customer. We ship all orders from MACKAY QLD, AUSTRALIA. We do not currently offer international shipping.

DELIVERY AND DELIVERY CHARGES: Any time or date named and accepted by Pamper Paws for delivery, dispatch, shipment or arrival of the goods is an estimate only and does not constitute a condition of the Contract. All delivery charges, including but not limited to express transport, air freight or other special delivery including ancillary charges or fees attached to priority delivery services will be for the account of the Customer, with the exception of back orders, and payable on the Payment Date or as otherwise notified by Pamper Paws to the Customer in writing.

CARRIER: Pamper Paws primarily ships with Australia Post, however reserves the right to contract shipping to any courier service as Pamper Paws deems necessary.

TRACKING: Tracking is provided by the courier company, and is usually active within 12-48 business hours. For the most up-to-date information, you may call the delivery courier or visit their tracking page.

WHAT IF MY PACKAGE DOESN’T ARRIVE OR IS DAMAGED IN THE MAIL: If your item scans as delivered, but you are unable to find it, please look in all the places it may be hidden. If not, please visit your local post office or contact the delivery company directly, as it may not have been in a safe place to leave. Sometimes calling cards are misplaced, or get blown away, so please check with your delivery office first.
If your item is missing and cannot be found, an investigation by the courier company is the standard procedure. This can take up to 6 weeks. Unfortunately this is out of our control, and we will need to wait for the investigation to complete before proceeding further.
Unless a refund or reimbursement from the postal company has been sent to us in lieu of a missing shipment, we do not offer refunds or replacements on lost shipments.
If the postal company determines that they cannot reimburse you, they will need to contact us to inform us this decision. As this is a rare occurrence, this would be handled on a case-by-case basis to determine an appropriate resolution. 

*NB. During busy periods, such as Christmas, dispatch and delivery times may be longer than stated.

 

Refunds and Returns

RETURNS AND REFUNDS: Returns may only be made if approved by Pamper Paws in writing prior to return. Authorised returns must be freight prepaid by the Customer. Pamper Paws will credit returned goods only if they are, in Pamper Paw’s opinion acting reasonably, in a saleable condition upon return. Pamper Paws reserves the right to charge a handling charge equivalent to 10% of the price of goods returned payable on the Payment Date or as otherwise notified by Pamper Paws to the Customer in writing. Acceptance of the returned goods by Pamper Paws shall not constitute any acceptance of any claim.

ACCEPTANCE: The Customer must inspect the goods immediately upon delivery and must, within 24 hours of delivery, give written email notice to Pamper Paws of any matter or thing by reason of which the Customer alleges that the goods are not in accordance with the Contract. If the Customer fails to give such notice then the goods will be deemed to have been accepted by the Customer.

CHANGE OF MIND: If you are unhappy with your purchase, you are welcome to return your items for a store credit, minus postage costs. Return postage is to be prepaid by the Customer. We do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store credits expire within 12 months, and can be used on any item/s on our website.

WHAT CANNOT BE RETURNED:  Items must be returned in 100% original condition. We do not accept returns for any item that:

  • has been used, washed or opened
  • has hair, fur or dirt on it
  • was part of a sale that stated “no return on sale items”

We do not provide refunds for gift cards, or for purchases without receipt or proof of purchase.

Items that no not satisfy the above conditions of return will not be accepted and the customer will be notified.

JURISDICTION: Your use of our Site and these Terms are governed by the laws of Queensland Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Queensland Australia, and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas.  We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.