Shipping & Returns

Shipping Costs

Shipping costs are calculated on the cart page based on your order size and your location. Postage is primarily through Australia Post, however other carriers maybe selected at Pamper Paws descretion. Free shipping is available for orders over $40 with the coupon code “FREESHIP”. Free shipping is eligible for retail customers only, not valid for wholesale purchases. Not valid with any other offer.

Dispatch Times
Orders aim to be dispatched 3-5 working days from date order is accepted by Pamper Paws. Pamper Paws will communicate via email any and all delays with the customer. We ship all orders from MACKAY QLD, AUSTRALIA. We do not currently offer international shipping.

During busy periods, such as Christmas, dispatch and delivery times may be longer than stated.

Order Tracking

A tracking number will be emailed to you on order dispatch. Tracking is provided by the courier company, and is usually active within 12-48 business hours. For the most up-to-date information, you may call the delivery courier or visit their tracking page.

Returns & Refunds

Change of mind: If you are unhappy with your purchase, you are welcome to return your items for a store credit, minus postage costs. Return postage is to be prepaid by the Customer. We do not refund for change of mind or incorrect sizing (store credit only). If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store credits expire within 12 months, and can be used on any item/s on our website.

WHAT CANNOT BE RETURNED:  Items must be returned in 100% original condition. We do not accept returns for any item that:

  • has been used, washed or opened
  • has hair, fur or dirt on it
  • was part of a sale that stated “no return on sale items”

We do not provide refunds for gift cards, or for purchases without receipt or proof of purchase.

Refunds: Refunds will be offered in accordance to Australian Consumer Law for items that are faulty, or not as described.